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Customer Care


Customer service related questions or comments:
Questions or comments regarding an existing order:
Questions related to homeopathic treatments: visit user forum

Phone ( 9 am – 5 pm Eastern Daylight Time )

Orders Charlotte Metro, North Carolina: (704)540-1088
Domestic Orders outside Charlotte Metro: (toll free within United States) 1-866-359-4539
International Customers: +1(704)540-1088
Fax +1(704)248-8114

Address, Inc.

4100 Carmel Road Suite B#256

Charlotte, NC 28226-7159


Order Online

We accept multiple methods of payment including Visa, Mastercard, and Paypal (including American Express and Discover). You may purchase conveniently online. See security information and privacy policy.
Or you may choose to place an order on the phone.

Order by Phone

The main difference between a phone order and an online order is that a representative will obtain your information, rather than our website. All policies apply.

Order by Fax or Mail (non credit cards)

Upon checkout, click on ‘Print to Order by Mail’ to process a potential order which you can print out for future payment.
Once the order is printed, you can mail us the form with an enclosed payment (check, money order or credit card number). does accept checks.
However, please be aware that orders will not ship until the check clears. There is a $25 service charge on all returned checks.

Return Policy:

Your satisfaction is our priority. To assure this, we offer a 15-day
return period on any product that is not a 10M, 50M, or CM potency.
The original unopened package can be
returned for a partial refund minus shipping and handling charges. Many items have a 25% restocking fee, including but not limited to all WHP products. Please

customer service for further inquiries.

Shipping Information:

Parcel Carriers

Hmedicine ships using a variety of carriers for domestic orders, including USPS, UPS, and FedEx. A $10 charge is
added for UPS Saturday Delivery, in addition to normal UPS Fees.

How much is shipping?


Shipping Time:
Method Shipping Time
USPS Priority Mail Avg. 2-7 Business Days
UPS Ground 2-7 Business Days
UPS 3 Day Select 3 Business Days
UPS 2nd Day Air 2 Business Days
Express Mail 1 Business Day (most addresses)
UPS Next Day Air 1 Business Day

Non-ground orders (Express Mail/UPS Next Day/UPS 2nd Day/UPS 3 Day Select) to be shipped on the current business day must be in by 12:00 PM EDT.
Orders made after 12:00PM EDT
USPS Priority Mail is not guaranteed to be delivered on a particular day.
Express Mail is guaranteed overnight for most addresses, but some zip codes may have second day service due to
U.S. Postal Service limitations. UPS Ground is guaranteed to be delivered on a specific day by distance for commercial addresses only.
Please see for details.

International Orders:

We are excited to offer global service for your homeopathic needs. The most economical choice for international customers
is to ship via USPS Airmail Parcel Post. This is usually delivered to the country within 4-10 business days at which point
the local carrier will distribute the package to your home or business.

Attention customers from Canada, France, and Germany:

We no longer offer service via UPS Canada due to a $50 brokerage fee. Several packages have been held by Canadian
customs indefinitely. Larger cities and eastern canada have a 90% delivery rate whereas
other areas are somewhat lower. Therefore, service to Canada is at your own risk.

French and German customs will no longer accept homeopathic products shipped from the United States and therefore we no longer offer service to France and Germany.

Risk of Loss and Title:

Shipment contracts apply to all shipped orders. All risk of loss and title are assumed by the customer when we discharge orders to the shipping carrier.

Security Information:

secure shopping
We use QCCart, recognized as a Versign Secure Site., to make sure that your
information isn’t revealed to anyone by way of Security Socket Layer
(SSL). SSL encrypts data and makes sure it arrives intact only at its
intended recipient. In fact, for online orders, we don’t look at your credit
card number, except for a limited number of orders that have special shipping directions,
making this more secure than buying at a non-online
store. Your credit card number is not stored in our computer system for your protection. While this
may require you to enter a credit card number each time you place an order, it
provides an extra layer of security. We use for Mastercard, Visa, Discover and
American Express, which are all trusted names in business. Furthermore, since credit
cards are insured by your issuer, you have limited liability in case of
fraud, as in any store.


Address Verification System (AVS) – Our shopping cart also features AVS technology. The
billing information entered must match the information stored with the bank that issued
your credit card. If there is no match, we suspect fraudulent use of that credit card and the transaction
will be rejected. If you are having trouble, please call us at 1-866-359-4539 and we will process your order
over the phone and verify your information with your respective bank.

visa, mastercard, discover, amex

Privacy Policy:

We believe your right to privacy is important. We may request pertinent
customer information (name, address, phone number, and email, for example)
for orders and forums on our web site. Any customer information is
confidential and is only used by us. In the rare case of an unpaid
account, a collection agency may receive only the information needed by
them. Additional customer information uses besides shipping orders include
possible delivery, special orders, promotions, and product updates. No
other organizations other than, Inc. will receive information
about what you buy from us. Customers may unsubscribe from our promotion
and product update email list at any time. Furthermore, you have a right
to see what information we have about you and to make sure it is correct,
simply by contacting customer service.

About Us:, Inc. ( is the leading online pharmacy and information site specializing in Homeopathy. We are proud to celebrate 13 years (since August 2000) of supplying affordable homeopathic treatments around the globe.

We have enjoyed great success since lauching our service. Click here to read about some of our customers’ experiences.

Applicable Law:, Inc. creates this site in the State of North Carolina, USA. As a result, all laws of the
State of North Carolina will govern these policies, disclaimers, conditions, and terms, without giving effect
to any principles of conflicts of laws.

Disclaimer:, Inc. is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents., Inc. disclaims all such representations and warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, pursuant to applicable law. In addition,, Inc. does not represent or warrant that the information accessible via this is complete, current, or accurate. Availability and price of products are subject to change without advance notice., Inc. will not be liable for any damages of any kind arising from the use of this site, use of our products, or portions thereof, including, but not limited to, direct, indirect, incidental, consequential, loss of data, loss of income, loss of or damage to property, loss of profit, claims of third parties and punitive damages., Inc. may cancel orders or refuse service at our own discretion. If, for example, we believe a customer violates applicable law or acts in bad faith. Materials are provided for educational purposes only. Statements about products and health conditions have not been evaluated by the U.S. Food & Drug Administration. Please consult a doctor.


Hmedicine is a trademark of, Inc.


Modified March 1, 2010

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